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Service Desk Technician
Job Description
Advantage Tech is looking for a Service Desk person for our Olathe, KS client. You will be helping out with computer replacements.
Job Description
General Responsibilities:
Provides proactive, high level of customer service to employees on a variety of technical and support issues including or involving the following but not limited to: company-provided computer systems, operating systems, LAN/WAN, printers and application software. Respond to employee inquiries, runs diagnostic programs, installs hardware and software, isolates problems and determines/implements a solution.
Essential Roles and Responsibilities:
Job Description
General Responsibilities:
Provides proactive, high level of customer service to employees on a variety of technical and support issues including or involving the following but not limited to: company-provided computer systems, operating systems, LAN/WAN, printers and application software. Respond to employee inquiries, runs diagnostic programs, installs hardware and software, isolates problems and determines/implements a solution.
Essential Roles and Responsibilities:
- Respond proactively to telephone calls, emails, and chat sent to the IT Service Desk system as the first level of assistance.
- Open and/or close work orders (via IT Service Desk software) on each call received.
- Escalate problems and requests as necessary to ensure positive resolution.
- Conduct research on relatively simple issues and escalates issues that cannot be resolved in 20 minutes to either a more senior IT Service Desk level or tier 2 support.
- Create, modify and/or delete user accounts per Terracon policy and update appropriate documentation (e.g. account termination spreadsheet).
- Guide end users through troubleshooting procedures to restore technical service
- Re-image workstations and laptops (using current image software) when required.
- Accurately document user issues and troubleshooting steps, test results and resolution information within incidents and service requests
- Maintain an increasing level of proficiency in hardware, software, networking and other technologies supported by the IT Dept.
- Participate in company technology projects as needed.
- Maintain an accurate, timely record of hours spent on Work Orders and projects in time and accounting systems.
- Follow safety rules, guidelines, and standards for all projects. Participate in pre-task planning. Report any safety issues or concerns to management.
- Be responsible for maintaining quality standards on all projects.
- High school diploma or equivalent.
- Up to 1-year help desk related experience.
- Associate’s degree in Information Systems or related field preferred.
- Experience with Microsoft operating systems at the level used in the corporation as well as desktop and laptop hardware.
- Experience with Microsoft Office 365 at the level used in the corporation.
- Experience with Microsoft Teams.
- Experience with Microsoft Exchange.
- Knowledge of Client PC connectivity, e.g., Ethernet, TCP/IP, LAN/WAN, and VPN
- Knowledge and understanding of Active Directory at the level used in the corporation.
- Knowledge and understanding of mobile devices, e.g., iOS, Android phones, and tablets.
- Valid driver’s license with acceptable violation history.
- A+ certification
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Login to save this search and get notified of similar positions.About Olathe, KS
Ready to kickstart your career in the vibrant city of Olathe, Kansas? This bustling area, located in the heart of Johnson County, promises a plethora of job opportunities and a high quality of life for residents. With a thriving economy, excellent schools, beautiful parks like Ernie Miller Park, and a strong sense of community, Olathe is the perfect place to grow both personally and professionally. Explore job openings in this charming city and discover why Olathe is not just a destination, but a place to call home. Don't miss out on experiencing the delicious BBQ at Joe's Kansas City Bar-B-Que, catching a show at the Olathe Civic Theatre Association, or cheering on the local MLB team, the Kansas City Royals. Join us in Olathe, where the possibilities are endless!
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