Find your fit.

Browse our current job openings below and click for more details THEN APPLY!

Posted: 12/02/2025 Industry: NETWORK ENGINEER Job Number: 12643

Job Description

Job Title: IT Operations Engineer
Work Location: Hybrid, 3 days in office
Duration: Direct Hire
Interview Process: 2 steps, 45 mins each
Tentative start date: asap

Requirements

End-User Support & Device Management

Provide day-to-day support for company hardware including laptops, peripherals, printers, and basic networking equipment.*
Manage the full asset lifecycle for end-user devices, including inventory, deployment, maintenance, and decommissioning.*
Ensure software licenses, user access, and device configurations are accurate and compliant.
Identify hardware/software needs and coordinate timely replacements or upgrades.
Assist with budgeting recommendations for IT equipment and licensing.

IT Technical Support

Serve as a primary point of contact for IT incidents, service requests, troubleshooting, escalations, onboarding & offboarding.*
Ensure support requests are resolved promptly with clear, professional communication.*
Coordinate with external vendors and ensure performance aligns with agreements.
Support integration or optimization of SaaS tools and internal applications.
Provide support for systems including Google Workspace, Slack, Atlassian tools, Salesforce, and other SaaS platforms.*

Security, Compliance & Governance

Manage compliance-related processes, evidence collection, documentation, and ongoing activities.*
Coordinate audits and ensure controls are implemented and maintained across systems.*
Assist with internal security initiatives, including endpoint management, patching, access reviews, and risk mitigation.
Promote strong security practices across the organization and ensure policies are followed.

Desired Skills and Experience

3+ years of IT Support, Help Desk, or Systems Support experience.
Experience supporting cloud or hybrid environments (AWS/Azure preferred).
Experience supporting compliance frameworks strongly preferred.
Strong troubleshooting skills with the ability to independently resolve advanced technical issues.
Exceptional written and verbal communication skills; highly organized and capable of managing multiple priorities.
Customer-service mindset with the ability to work professionally with all levels.
Expertise with MacOS and Windows operating systems.
Strong knowledge of Google Workspace, Slack, Atlassian JIRA, Cisco Meraki, and AWS.
Experience with JumpCloud preferred.
Understanding of TCP/IP protocols and basic networking concepts.
Ability to collaborate cross-functionally and translate business needs into practical IT solutions.
Demonstrated ability and willingness to embrace AI as a core tool for problem-solving and innovation.*

*Denotes an essential function/qualification of the role.

Meet Your Recruiter

Tina Christian

tina@advantagetech.net

Apply Now:

Apply Later

Share This Job:

Apply Online

Share This Job:

Related Jobs:

About Kansas City, MO

Ready to take the next step in your career? Explore exciting job opportunities in the vibrant city of Kansas City, Missouri, where endless growth possibilities await! Known for its thriving arts scene, including the Nelson-Atkins Museum of Art and the Kauffman Center for the Performing Arts, along with its iconic BBQ cuisine, such as Gates BBQ and Joe's Kansas City, this area offers a unique blend of culture and charm. Cheer on the Kansas City Chiefs or Kansas City Royals at Arrowhead Stadium or Kauffman Stadium, or enjoy outdoor activities at the beautiful Loose Park or along the scenic Missouri River. Discover why Kansas City, MO is the perfect place to advance your career and experience a rich and dynamic lifestyle.

Not Finding a Fit?

Our team excels at matching your skills and career goals with the right opportunities.