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Advantage Tech
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https://advantagetech.net/
https://advantagetech.net/
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NOC Technician
9201 Ward Pkwy. , Suite 300 Kansas City, MO 64114 US
Job Description
Advantage Tech is looking for a NOC Technician to join their client in Kansas City, MO.
The purpose of the NOC Technician is to provide customer support for the client's customers. Position directly monitors network elements, network performance and facilities. NOC Technicians work directly with Field Operations and NOC Engineers on trouble tickets to coordinate, isolate, diagnosis, and repair issues in a timely manner.
EDUCATION AND EXPERIENCE:
SKILLS AND ABILITIES:
The purpose of the NOC Technician is to provide customer support for the client's customers. Position directly monitors network elements, network performance and facilities. NOC Technicians work directly with Field Operations and NOC Engineers on trouble tickets to coordinate, isolate, diagnosis, and repair issues in a timely manner.
EDUCATION AND EXPERIENCE:
- High school diploma or equivalent
- Minimum 1 year in telecommunications or equivalent technical training
- Minimum 1 year experience working in an NOC environment in the telecommunications industry, preferred
SKILLS AND ABILITIES:
- Familiarity with trouble ticking systems
- Strong customer service skills
- Knowledge of LAN/WAN technologies
- DWDM and/or MPLS fundamentals
- Must be able to work a flexible schedule in a 24x7 environment
- Must be able to work independently and in a team environment with minimal guidance, while focusing on a sense of urgency for customer-impacting issues
- Multi-task and maintain composure in a demanding work environment
- Nokia, ADVA, Ekinops and MRV experience, preferred
- Familiarity with trouble ticking systems, preferred
- Knowledge of Fiber optic fundamentals, preferred
- Experience performing circuit testing procedures and test equipment, preferred
- Nokia, ADVA, Ekinops and MRV experience
- Work with LECs, IXCs, vendors, internal departments, and customers to successfully troubleshoot impairments and outages as required
- Trouble ticket management and documentation
- Troubleshooting DWDM, MPLS, and SONET network equipment
- Read and interpret CLR/DLRs
- Perform remote resolution of faults through various Network Management Systems (NMS)
- Monitor network performance after maintenance and network/DC changes
- Work closely with Operations and Engineering to ensure quick circuit activation
- Provide network assistance to Data Center technicians.
- Correspond with customers with ticket updates and technical support
- Interpret and implement MOPs for Network changes and upgrades
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Ready to take the next step in your career? Explore exciting job opportunities in the vibrant city of Kansas City, Missouri, where endless growth possibilities await! Known for its thriving arts scene, including the Nelson-Atkins Museum of Art and the Kauffman Center for the Performing Arts, along with its iconic BBQ cuisine, such as Gates BBQ and Joe's Kansas City, this area offers a unique blend of culture and charm. Cheer on the Kansas City Chiefs or Kansas City Royals at Arrowhead Stadium or Kauffman Stadium, or enjoy outdoor activities at the beautiful Loose Park or along the scenic Missouri River. Discover why Kansas City, MO is the perfect place to advance your career and experience a rich and dynamic lifestyle.
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