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Help Desk Technician
Job Description
We are looking for a Help Desk Technician to provide technical assistance to our clients. You will troubleshoot, install, and upgrade software and hardware systems for businesses in various fields to help them accomplish their goals.
RESPONSIBILITIES:
RESPONSIBILITIES:
- Resolve network issues, configure operating systems and use remote desktop connections to provide immediate support.
- Communicate with clients via email, chat, and phone.
- Provide timely and accurate solutions to customers’ technical problems and ensure prompt and accurate responses to increase client satisfaction.
- Prioritize tickets based on various factors including business impact, age of ticket, and scope of impact.
- Education Qualifications: a degree or equivalent in a relevant field, like Computer Science, IT or Software Engineering. Microsoft or similar certification is a plus.
- Relevant job experience is described as: job experience with similar essential duties and/or in similar industry
- Strong analytical skills and ability to convey that information succinctly and clearly.
- Strong interpersonal, teamwork, conflict resolution, and negotiation skills.
- Strong time management, organizational, and prioritization capabilities.
- Excellent oral and written communications skills internally and customer-facing with a focus on training.
- Well-versed in communicating at both the technician as well as customer level.
- Ability to positively influence and collaborate with stakeholders in other organizations to accomplish objectives while maintaining relationships.
- Ability to remain approachable in a fast-paced environment.
- Remain stationary for extended periods
- Ability to communicate information
- Ability to bend, kneel, and stand
- Ability to operate a computer
- Ability to operate hand tools and equipment
- Possess/maintain a Valid Driver’s License
- Travel requirement
- Ability to pass a Fingerprint-Based Background Check
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Ready to take the next step in your career? Explore exciting job opportunities in the vibrant city of Kansas City, Missouri, where endless growth possibilities await! Known for its thriving arts scene, including the Nelson-Atkins Museum of Art and the Kauffman Center for the Performing Arts, along with its iconic BBQ cuisine, such as Gates BBQ and Joe's Kansas City, this area offers a unique blend of culture and charm. Cheer on the Kansas City Chiefs or Kansas City Royals at Arrowhead Stadium or Kauffman Stadium, or enjoy outdoor activities at the beautiful Loose Park or along the scenic Missouri River. Discover why Kansas City, MO is the perfect place to advance your career and experience a rich and dynamic lifestyle.
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