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Advantage Tech
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https://advantagetech.net/
https://advantagetech.net/
true
Help Desk/Rapid Response Tech
1808 Main St. Kansas City, MO 64108 US
Job Description
Advantage Tech is searching for a Hep Desk/Rapid Response Tech to join their client's team in Kansas City, MO.
Requirements
The Help Desk Technician role is an integral role on the client's team serving as a front-line resource and expert for our clients via email & phone. This role will assist with designing, implementing, and supporting various client environments (physical and cloud-hosted) remotely.
Core Responsibilities & Areas of Focus
Preferred Experience:
Desired Technical Experience & Knowledge:
- Microsoft Azure
- Windows based systems and programs
- Active Directory
- DNS
- PowerShell
- Network infrastructure:
- Microsoft Exchange
- VMWare and Hyper-V
- Backup and disaster recovery solutions
- Structural/network cabling experience or knowledge
- Professional Service Automation (PSA) ticketing solutions
- Remote Monitoring and Management (RMM) solutions
- Endpoint Detection Response (EDR) and Next-Generation Anti-Virus solutions
- Basic IP phone system, Wi-Fi, and printer knowledge
Key Non-Technical Attributes Required:
1.) Communication
1.) Microsoft 365
Requirements
The Help Desk Technician role is an integral role on the client's team serving as a front-line resource and expert for our clients via email & phone. This role will assist with designing, implementing, and supporting various client environments (physical and cloud-hosted) remotely.
Core Responsibilities & Areas of Focus
Preferred Experience:
- 3-5+ years of experience closing deals in IT Managed Services, Cybersecurity, or related technology services.
- A proven history of consistently exceeding quota through a combination of strategic outbound prospecting and cultivating referral networks.
- The ability to lead a rigorous discovery process, aligning a prospect's business objectives, compliance needs, and risk tolerance with a tailored technical solution.
- Excellent communication and relationship-building skills, with a natural talent for making complex technology clear and compelling to business leaders.
- A creative, solution-oriented outlook and the drive to work with a high degree of autonomy.
Desired Technical Experience & Knowledge:
- Microsoft Azure
- Windows based systems and programs
- Active Directory
- DNS
- PowerShell
- Network infrastructure:
- Server OS
- Switching
- Routing
- Wireless
- Firewall
- Access Points
- Microsoft Exchange
- VMWare and Hyper-V
- Backup and disaster recovery solutions
- Structural/network cabling experience or knowledge
- Professional Service Automation (PSA) ticketing solutions
- Remote Monitoring and Management (RMM) solutions
- Endpoint Detection Response (EDR) and Next-Generation Anti-Virus solutions
- Basic IP phone system, Wi-Fi, and printer knowledge
Key Non-Technical Attributes Required:
1.) Communication
- Professional communication skills via email, phone, and in-person
- Clearly articulate technical and complex items in understandable manner
- Tactfully and effectively convey issue and situation importance
- Proactive status updates regarding issues, projects, and risk
- Demonstrate a willingness to learn! We have a great team to help
- Independently manage and prioritize issues and projects start to finish
- Proactively seek opportunities to own issues or help lead team initiatives
1.) Microsoft 365
- Security, Compliance, and Identity Fundamentals
- Microsoft 365 Modern Desktop Administrator
- Microsoft 365 Messaging Administrator
- Microsoft 365 Security Administrator
- Azure Fundamentals
- Azure Data Fundamentals
- Azure Administrator
- Azure Virtual Desktop Specialty
- IT Fundamentals
- Network+
- Security+
- A+
- Project+
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Ready to take the next step in your career? Explore exciting job opportunities in the vibrant city of Kansas City, Missouri, where endless growth possibilities await! Known for its thriving arts scene, including the Nelson-Atkins Museum of Art and the Kauffman Center for the Performing Arts, along with its iconic BBQ cuisine, such as Gates BBQ and Joe's Kansas City, this area offers a unique blend of culture and charm. Cheer on the Kansas City Chiefs or Kansas City Royals at Arrowhead Stadium or Kauffman Stadium, or enjoy outdoor activities at the beautiful Loose Park or along the scenic Missouri River. Discover why Kansas City, MO is the perfect place to advance your career and experience a rich and dynamic lifestyle.
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