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Application Reliability Lead
1540 Genessee Street , PO Box 419917 Kansas City, MO 64102 US
Job Description
The Application Reliability Lead leads a Tier 3 application support and enhancement team responsible for a broad portfolio of over 60 internal and customer-facing systems. This role ensures high-quality delivery through agile facilitation, while also mentoring, coaching, and developing a team of employees and contractors. The manager plays a key role in modernizing legacy systems and improving software reliability, performance, and maintainability.
Key Focus Areas
- Provide hands-on technical leadership, coaching, mentoring, and team development.
- Drive agile delivery practices to ensure timely issue resolution and software enhancement delivery.
- Lead efforts to modernize systems and improve software performance, scalability, and maintainability.
- Manage performance, hiring, onboarding, and contractor oversight.
- Build collaborative partnerships across development, business, and vendor teams.
- Maintain high standards of system documentation and support process consistency.
This role requires a seasoned technical leader with hands-on experience in software support and development, particularly in Microsoft technologies. Experience in managing technical teams, facilitating agile delivery, and modernizing legacy systems is essential.
Required Qualifications & Experience: To be considered for this position, you must possess the following qualifications:
- Bachelor’s degree or 4 years of additional equivalent experience in lieu of degree
- 7 years of technical experience, with Microsoft technology stack (C#, .NET, Azure, etc.)
- 2 years of leadership experience in a technical setting
Desired Qualifications: To be considered an ideal candidate, you should possess some or all of the following qualifications:
- Bachelor's degree in Computer Science or related field
- 10+ years in software delivery roles
- Certifications in Agile, DevOps, or Microsoft tech
- Experience in modernization or transformation initiatives